Returns & Exchanges
Merchandise purchased during liquidation sales cannot be canceled or returned.
See below for our return/exchange policies on purchases make prior to our Store Closing Sale:
Delivery Orders may be changed or cancelled up to 48 hours prior to the scheduled delivery date and are fully refundable. If changed or cancelled within 48 hours of your delivery date, delivery and/or re-stocking fees may be applied. To change an order, change a delivery date or cancel an order, contact our On-line Help Desk or our Delivery Department. In the event these departments are not open, please contact any Showroom Location.
We are very proud to offer quality home furnishings with exceptional value to the St. Louis Metro area. We encourage you to visit one of our convenient showrooms to experience the true color, quality and comfort of your selection before making a final purchase decision.
If you choose to have your furniture delivered, all items are thoroughly inspected at key points in our preparation and delivery process. If you choose to pick your purchase up at one of our convenient showrooms, we encourage you to inspect your item(s) before leaving.
You may return items for exchange or refund within 7 days (does not include Special Orders, Floor Samples or Bedding all of which are not returnable for any reason). If an item is returned, a 7% re-stocking fee and any applicable transportation fees will be applied. Delivery Fees are non-refundable. There is no re-stocking fee charged on accessory items such as lamps or artwork if returned to a showroom location by the buyer within 7 days. All returned items must be in original condition and returned in its original carton or wrap.
Beyond 7 days, merchandise is covered by the Manufacturers Limited Warranty and will be serviced rather than replaced as governed by the Manufacturers Limited Warranty, and is not returnable or replaceable for any reason.
If an item is delivered in unacceptable condition, the product will be covered by our In-Home Service Warranty for one (1) Year, meaning Rothman will send a service technician to service the item in the home, or, transport the item to our facility for repairs. If a damaged item was picked up at a store location, it is the buyers responsibility to return it to the store location for servicing during the entire warranty period.
Credit Card refunds will be issued on the day merchandise is returned to us, however, banks process credit refunds in different manners. You may not receive full credit on your account for up to 5 business days.
Refunds for items that are paid for by check or cash at a store location may take up to 10 business days to process and can only be refunded by Company Check. Cash refunds are never issued.
To arrange a return or exchange for items purchased on-line, please contact our On-Line Help Desk or Customer Service Department. For items purchased at a store location, please contact your salesperson at the store where purchased.
Our obligation to our customer is to sell furniture of the highest quality commensurate with the price. All warranties are those granted by the Manufacturer and does not provide for replacement items. Manufacturer defects must be reported within the warranty period. Customers purchasing our Delivery and In-Home Service Package will receive in-home service by a Qualified Service Technician or receive free transportation for the defective item from the original delivery address for one year. Fabrics are not warranted by the mill; therefore, wearing and color-fastness is not warranted by the manufacturer or Rothman Furniture. This limited warranty does not cover normal wear and tear, defects, or damage caused by misuse, abuse or accident by the consumer. The conditions of this warranty apply regardless of any oral or implied statement from store personnel.
In the unlikely event that we are not able to resolve a dispute informally, Rothman and you expressly agree that any claims or controversies arising out of or related to our relationship or this Contract shall pursuant to Rothman’s Arbitration Policy, (“the Arbitration Policy”), which is incorporated herein.
Your signature on the sales contract acknowledges that you have had the opportunity to review this policy: ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. YOU ACKNOWLEDGE AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU ARE WAVING THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION, EITHER AS A CLASS REPRESENTATIVE OR AS A MEMBER OF THE CLASS. The rules applicable to arbitration and the rights of parties in arbitration differ from the rules and rights applicable in court. Notwithstanding the foregoing, you have the ability to take claims to any applicable state or federal agency. Arbitration will be conducted under all applicable laws and regulations in St. Louis County, Missouri.
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